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Privacy Policy

This privacy notice tells you what to expect us to do with your personal information.​

​Contact: Tel: 07465 663 740 Email: simon@klarosity.com

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What information we collect, use, and why
 

We collect or use the following information to provide services and goods, including delivery:
 

  • Names and contact details

  • Addresses

  • Date of birth

  • Purchase or account history

  • Health information (including dietary requirements, allergies and health conditions)

  • Account information

  • Information relating to loyalty programmes

  • Website user information (including user journeys and cookie tracking)

  • Information relating to compliments or complaints


We also collect or use the following special category information to provide services and goods, including delivery. This information is subject to additional protection due to its sensitive nature:
 

  • Health information

 

We collect or use the following information for the operation of customer accounts and guarantees:
 

  • Names and contact details

  • Addresses

  • Purchase history

  • Account information, including registration details

  • Information used for security purposes

  • Marketing preferences
     

We collect or use the following information for service updates or marketing purposes:
 

  • Names and contact details

  • Addresses

  • Marketing preferences

  • Location data

  • Purchase or viewing history

  • Website and app user journey information

  • Records of consent, where appropriate
     

We collect or use the following information for research or archiving purposes:
 

  • Names and contact details

  • Addresses

  • Location data

  • Purchase or viewing history

  • Website and app user journey information

  • Personal information used for administration of research

  • Personal information used for the purpose of research

  • Records of consent, where appropriate
     

We collect or use the following information to comply with legal requirements:
 

  • Name

  • Contact information
     

We collect or use the following information for recruitment purposes:
 

  • Contact details (eg name, address, telephone number or personal email address)

  • Date of birth

  • Copies of passports or other photo ID

  • Employment history (eg job application, employment references or secondary employment)

  • Education history (eg qualifications)

  • Right to work information

  • Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
     

We collect or use the following personal information for dealing with queries, complaints or claims:
 

  • Names and contact details

  • Address

  • Payment details

  • Account information

  • Purchase or service history

  • Relevant information from previous investigations

  • Customer or client accounts and records

  • Financial transaction information

  • Correspondence
     

Lawful bases and data protection rights
 

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
 

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
 

If you make a request, we must respond to you without undue delay and in any event within one month.
 

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.


Our lawful bases for the collection and use of your data


Our lawful bases for collecting or using personal information to provide services and goods are:
 

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

  • Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
     

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

  • Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
     

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
 

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
     

Our lawful bases for collecting or using personal information for research or archiving purposes are:
 

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
     

Our lawful bases for collecting or using personal information for legal requirements are:
 

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
     

Our lawful bases for collecting or using personal information for recruitment purposes are:
 

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

  • Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
     

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
 

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

  • Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.


Where we get personal information from
 

  • Directly from you

  • Previous employers, in the case of seeking references for employment
     

How long we keep information
 

  • Opted-in marketing communications - indefinitely

  • Client details - indefinitely
     

If you would like your personal data removing from our systems you can contact us on the details above

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How to complain
 

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
 

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
 

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint


Last updated: 03.09.25

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